TRAVEL POLICIES

Seat Assignments | Itinerary ChangesSame-Day Flight Changes

Name Changes | Cancel a Ticket | Refunds | Emergency Events | ReceiptsCall Center Booking

SEAT ASSIGNMENTS

Seats may be assigned when booking on FlyFrontier.com or by visiting the My Trips section on FlyFrontier.com for tickets already purchased. Access to advance seat assignments varies depending upon the Fare Option purchased:

  • Classic Plus fares — You’re eligible to select any available seat on the plane at the time of ticket purchase or check-in, including STRETCH seating, if available.
  • Economy fares — You may pay to select your seat assignment at the time of ticket purchase or check-in. If you’ve already purchased your ticket, you may choose your seat assignment in either the My Trips section on FlyFrontier.com or when you check in online within 24 hours of departure.  If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may be separated.

ITINERARY CHANGES

If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so at the My Trips section on FlyFrontier.com. If you purchased the ability to refund/change/cancel your ticket, which Frontier may have offered you and you may have purchased, including all tickets sold as Classic Plus tickets, you may visit Flyfrontier.com and apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. Otherwise, you must pay the difference between the fare already paid and any difference in fare and/or options prices, as well as a non-refundable change fee of $99.

All exchanges have no residual value when exchanged for a purchase of lesser value.

SAME-DAY FLIGHT CHANGES

Frontier offers two options for same day flight changes — standby travel and same day confirmed alternative flight changes.


STANDBY TRAVEL

Frontier offers customers traveling on a Classic Plus ticket, as well as Elite level members of EarlyReturns® traveling on any fare, the opportunity to stand by for an earlier or later flight on your day of travel for no fee. Economy tickets are not eligible for standby travel.

If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.

Flying standby involves risk. If you are unable to get on the desired flight and miss the flight for which you were scheduled to fly, no additional transportation will be due unless you purchase a ticket. The order in which those standing by for a flight are boarded will be as determined by Frontier.


SAME DAY CONFIRMED FLIGHT CHANGES

If you wish to change to an earlier or later flight on your day of travel, we can confirm a seat for $99 for Economy fares and at no charge for Classic Plus fares, subject to there being seats available on the desired flight. You may confirm a seat on another flight at the airport ticket counter or by calling Frontier Reservations.


SAME DAY FLIGHTS TO ALTERNATIVE AIRPORTS

Same day confirmed alternative flight changes and standby travel on eligible tickets apply to alternative flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same day confirmed alternative flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee.


Washington Dulles (IAD) and Washington National (DCA)

Chicago-Midway Airport (MDW), Chicago-O'Hare Airport (ORD), IL & Milwaukee (MKE), WI

Ft. Lauderdale (FLL) & West Palm Beach (PBI) FL

Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA

Madison (MSN) & Milwaukee (MKE) WI

New York La Guardia (LGA) NY, Trenton (TTN) NJ, & Philadelphia (PHL) PA

Orange County/Santa Ana (SNA) & San Diego (SAN), CA

Orlando (MCO) & Tampa (TPA), FL

Orlando (MCO) & St. Augustine (UST), FL

NAME CHANGES

If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well a $75 for Economy fares and at no additional cost for Classic Plus fares. Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change cost and the itinerary change cost described above will both apply.

To change the name on a ticket, please call Frontier Reservations at 801-401-9000.

CANCEL A TICKET

VOLUNTARY TICKET CANCELLATION

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. You can request a refund at the My Trip section on FlyFrontier.com or through Frontier Reservations at 801-401-9000.If it has been more than 24 hours since you purchased your ticket, you may cancel your ticket at the My Flights section on FlyFrontier.com or through Frontier Reservations at 801-401-9000.  

If you purchased the ability to refund/change/cancel your ticket, which Frontier may have offered you and you may have purchased including all tickets sold as Classic Plus tickets and with THE WORKS, you may visit Flyfrontier.com and either apply the value of your purchase to a new ticket without any penalty, subject to any difference in fare and/or options prices, or retain the value of your purchase for use within one year of the transaction date. You may call Frontier Reservations on 801-401-9000 to have the full value returned to your purchasing card. Economy tickets will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket subject to a change fee of $99.

Economy tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.


INVOLUNTARY TICKET CANCELLATION

Please note that Frontier reserves the right to cancel your reservation (including continuing, connecting and return flights) without notice in the event of any of the following:

  1. You do not fly a flight on the ticket or fail to show for a flight without calling to cancel.
  2. You fail to check-in for your flight by the check-in cutoff. The check-in cutoff is 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
  3. You are not present at the boarding gate at least 15 minutes prior to scheduled departure time, even if you have already checked in for the flight.
  4. Frontier’s decision to refuse transport to a customer for any of the reasons stated in Section 3 (Refusal to Transport) of the Frontier Contract of Carriage or as otherwise provided therein.

REFUND A TICKET

We offer two Fare Options when traveling. All Economy fares are non-refundable. Classic Plus fares are refundable if the ticket is cancelled prior to flight departure.


Refunds for Refundable Tickets

You may cancel and request a refund for a Classic Plus ticket at the MyTrips section on FlyFrontier.com or by calling our Reservations Center at 801-401-9000.   Alternatively, you may complete and submit the online refund form.


Refunds for Cancellations

We'll provide a refund for a cancelled flight if you opt not to travel on alternative flight options that we may offer. This refund will be for your fare, as well as any optional services paid for the flights you do not take, including seat assignments and baggage.

 

EMERGENCY EVENTS – TICKET CHANGES AND REFUNDS

We’re sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer a few options described in the chart below. Please note that all tickets lose their value if the customer does not cancel prior to the scheduled departure of any ticketed flight.

Type of Emergency Event...

Options available to you...

Documentation required...

Lost or stolen travel documents

Change your travel date, time, and/or destination for up to 90 days from the original date of purchase with no change fee (any fare difference will apply

Embassy receipt or police report for lost or stolen documents
Jury duty or subpoena

Option to:

Change your travel date, time, and/or destination for up to 90 days from the original date of purchase with no change fee (any fare difference will apply)

 

Jury duty notice or  subpoena
Illness of the customer, a  travel companion, or an immediate family member

Change your travel date, time, and/or destination for up to 90 days from the original date of purchase with no change fee (any fare difference will apply)

A doctor's note in writing  stating that you are unable to fly on the original travel date. The certification must be signed and dated on the physician's or hospital's  letterhead. The note should state the relationship to the ticket holder if  applicable.
Serious illness or injury  that prevents the ticketed customer from traveling for the duration of the  validity of the ticket (90 days from original date of purchase, unless you selected The Works as part of your purchase. The Works tickets are valid one year from original date of purchase)

Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 for Economy tickets)

A doctor's note in writing specifying that you are unable to complete travel during the ticket's validity  period. The certification must be signed and dated on the physician's or hospital's letterhead.
Death of the ticketed customer

Cancel the unused portion of a ticket and receive a full refund

Death certificate or letter  from funeral director on funeral home letterhead.
Death of a travel companion or an immediate family member

Option to:

Change your travel date, time, and/or destination for up to 90 days from the original date of purchase with no change fee (any fare difference  will apply)

Cancel the unused  portion of a ticket and receive a credit for 90 days from the original date of purchase.
Death certificate or letter  from funeral director on funeral home letterhead. The relationship to the  ticket holder must be included with the request.



If you are requesting a change in travel dates for one of the reasons above, please call our Reservations Department at 801-401-9000. If you are requesting a refund for one of the reasons above, please complete and submit the online refund form.

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents and grandchildren. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

TICKET RECEIPT

If you need a copy of a receipt for a reservation you have purchased or for travel that is already completed, you may also request a copy of a receipt in the MyTrips section of our site.

CALL CENTER BOOKING

We make booking directly with Frontier easy. Booking at FlyFrontier.com will always offer the best value.

A $10 service fee per ticket is applied for each Economy Fare ticket and EarlyReturns® Economy award ticket booked through our Reservations Department at 801-401-9000. There is no additional fee for booking Classic Plus fares, EarlyReturns Classic Plus award tickets, and Early Returns Last Seat Available award tickets through our Reservations Department.

When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary.